Return And Refund

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At Visionary IT Solution, customer satisfaction is our top priority. We strive to provide high-quality IT services tailored to our clients’ needs. This Return and Refund Policy outlines the conditions under which refunds may be issued for services purchased through visionaryitsolution.com.

If you have any questions regarding this policy, please contact us at info@visionaryitsolution.com.

1. Services Covered

This policy applies to all digital services offered by Visionary IT Solution, including but not limited to:

  • Website Design & Development
  • E-Commerce Development
  • Mobile App Development
  • UI/UX Design
  • Custom Software Development
  • SEO Services
  • Digital Marketing
  • Branding & Graphic Design
  • Cloud Solutions
  • IT Consulting
  • Website Maintenance & Support

2. No Return Policy

As we provide digital services and customized solutions, completed services cannot be returned. Once work has been delivered or a project milestone has been approved, it is considered accepted.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

  • The project has not yet started.
  • We are unable to deliver the agreed service due to reasons solely attributable to Visionary IT Solution.
  • Duplicate or accidental payments.
  • Billing errors resulting in overpayment.

Approved refunds will be processed using the original payment method whenever possible.

4. Non-Refundable Situations

Refunds will not be issued if:

  • The project has been completed or substantially delivered.
  • The client changes their mind after work has commenced.
  • The client fails to provide required content, feedback, or approvals, causing project delays.
  • The client requests features or services outside the original project scope.
  • Delays occur due to third-party services or providers beyond our control.
  • Monthly SEO, digital marketing, hosting, maintenance, or subscription services have already commenced.
  • The client violates the agreed service terms or contract.

5. Project Cancellation

Clients may request to cancel a project before development begins.

If cancellation occurs after work has started, any refund will be determined based on the percentage of work completed, administrative costs, and resources already allocated to the project.

6. Revision Policy

We are committed to delivering quality work. Most projects include a specified number of revisions as outlined in the project proposal or agreement.

Additional revisions or requests beyond the agreed scope may incur additional charges.

7. Refund Processing Time

Once a refund request has been reviewed and approved, refunds are generally processed within 7–14 business days, depending on your payment provider or financial institution.

8. Subscription Services

For recurring services such as:

  • SEO
  • Website Maintenance
  • Cloud Services
  • Digital Marketing
  • Hosting
  • Technical Support

Clients may cancel future renewals by providing written notice before the next billing cycle. Fees already paid for the current billing period are generally non-refundable unless otherwise required by applicable law.

9. Client Responsibilities

To ensure successful project completion, clients are responsible for:

  • Providing accurate project requirements.
  • Supplying necessary content and materials.
  • Responding to feedback requests in a timely manner.
  • Reviewing deliverables within the agreed timeframe.

Failure to provide required information may affect project timelines and refund eligibility.

10. Exceptional Circumstances

Visionary IT Solution reviews refund requests individually and reserves the right to issue partial or full refunds where appropriate, taking into account the specific circumstances of each case.

11. Contact Us

If you have any questions about this Return and Refund Policy or wish to request a refund, please contact us:

Visionary IT Solution
Website: https://visionaryitsolution.com
Email: info@visionaryitsolution.com